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WINNING WITH WORDS
WE'RE GLAD YOU'RE HERE
Are you ready for this? (3:25)
SEMINAR NOTES - DOWNLOAD & PRINT before you begin
What motivates me? (1:18)
Four ways to be a hard target. (2:50)
Role Play #1 FREEZE (0:54)
Role Play #2 ESCALATE (1:26)
A hug or a kick in the pants? (4:59)
This happens to even the best trainers in the world! (4:27)
Our goal (5:50)
A creeper, a french bull dog and mindset (9:06)
What you need to know before you open your mouth (2:41)
TEST your learning
CONTACT
Tool #1 - HELLO (2:08)
Tool #2: CONTRAST (2:16)
Tricks to making CONTRAST work well. (2:04)
Tool #3 & #4: REFLECT and PAUSE (2:43)
NOW YOU TRY IT!
CONVINCE
Tool #5: EXPLAIN (1:06)
Tool #6: GIVE OPTIONS (2:00)
Tool #7: COMPLIANCE (1:32)
Tool #8: BLAME AUTHORITY (1:48)
CHURCH SECURITY POLICIES
DIRECT
Introduction - Your gut can save your life (1:55)
Tool #9: DEFLECT (1:21)
Tool #10: AUTHORITATIVE (0:56)
Tool #11: ACT (1:32)
PUTTING IT ALL TOGETHER
Role Play - restraining order (1:06)
Role Play - youth leader pinches bottom (2:52)
Role Play - unwanted attention in public (2:06)
Does it matter which tool I use? (3:08)
How to navigate mine fields! Part 1 (2:27)
How to navigate mine fields- Part 2 (2:52)
Role Play - mental health disorders (3:59)
Question: What legal rights do I have to intervene? (1:38)
Role Play: Kate's first day - take 3 (2:24)
Role Play - dispute between a couple (0:21)
Role Play - intoxication (2:47)
Role Play - bad body odor (5:59)
What can we learn from past active church shootings? (7:51)
Followup
Tool #3 & #4: REFLECT and PAUSE
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